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Project Manager (O&M Production Support)
The Project Manager (O&M Production Support) at Cherokee Nation Solutions Link (CNSL) plays a crucial role in ensuring the smooth operation and support of production environments. With extensive experience in production monitoring, automation, and leading-edge management, the Project Manager provides technical guidance, coordinates support activities, and drives continuous improvement efforts.
Compensation & Benefits:
- Estimated Starting Salary Range for Project Manager: Pay commensurate with experience.
- Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.
- Benefits are subject to change with or without notice.
Project Manager Responsibilities Include:
- Understand the operating model and work closely with delivery partners to ensure a program view of all features and their impact on the application.
- Operate production support between tier-1 (IT Operations Center), tier-2 (Production Support), and tier-3 (Development Team).
- Research and implement tools and software solutions to automate production support, monitoring, and system recovery processes.
- Identify problems and propose forward solutions utilizing modern technology standards.
- Experience with monitoring tools specific to OpenShift, Kubernetes, ISTIO, and RHEL7+ Virtual Machines.
- Develop dashboards for executive, senior management, and technical team levels utilizing available tools.
- Plan, schedule, and monitor project activities, including data calls, project metrics, and project management plans.
- Collaborate with federated delivery teams to develop appropriate stories for feature hardening and monitoring.
- Conduct project status meetings with stakeholders and support Release Manager in executing and completing Deployment Site Readiness Test (DSRT) Plan for Production Environment.
- Provide input and recommendations to update and maintain DSRT playbook and Product Launch Go/No-Go Readiness Assessment Checklist.
- Assist in tracking checklist completion and provide recommendations for refining product readiness assessment activities.Performs other job-related duties as assigned
Project Manager Experience, Education, Skills, Abilities requested:
- Bachelor's degree in a related field.
- An Active Public Trust or the ability to obtain one is required
- Minimum 5 years of experience in production monitoring, automation, and production support.
- Proficiency in production monitoring tools such as AppDynamics or similar.
- Experience with logging aggregator and analyzer tools like Splunk, Elk, or equivalent.
- Familiarity with container environments such as Kubernetes, OpenShift, AWS EKS, and associated monitoring tools like Kiali, Prometheus, Jaeger, Grafana, etc.Preferred Experience:
- Knowledge of OpenShift, AWS EKS, Kubernetes, and Service Mesh (ISTIO).
- Familiarity with Splunk and general knowledge of Spring Boot.Strong problem-solving and analytical skills.
- Strong project management skills with the ability to manage multiple tasks simultaneously.
- Excellent technical acumen with proficiency in production monitoring tools and container environments.
- Experience in coordinating support activities and providing technical guidance to project teams.
- Ability to identify and automate manual production support tasks and processes.
- Strong problem-solving skills with a focus on continuous improvement.
- Effective communication and collaboration skills to work with diverse stakeholders.
- Proactive attitude towards identifying and addressing system enhancements and automation opportunities.
- Must pass pre-employment qualifications of Cherokee Federal
Company Information:
Cherokee Nation Soution Link (CNSL) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSL, visit cherokee-federal.com.
#CherokeeFederal #LI
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Keywords:
- Project Manager
- O&M (Operations and Maintenance) Production Support
- Production Monitoring
- Automation
- Technical Guidance
Similar Job Titles:
- Production Support Manager
- Operations Manager
- Support Operations Coordinator
- Maintenance Project Manager
- Technical Support Lead
Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “CNB.Compliance@cn-bus.com” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.